We are adding to our end-point assessment range all the time. If you are interested in our services and don’t see what you need, please feel free to get in touch.
CUSTOMER SERVICE PRACTITIONER (level 2)
The Customer Service Practitioner delivers high quality services to customers of their organisation. This may include one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Information on EPA Fees can be found here.
Retail ASSISTANT (Level 2)
Retail assistants help customers buy products or services from retail companies such as department stores, retail chains or supermarkets through a variety of channels, including online. They are passionate about quality of service and aim to exceed customer expectations.
Information on EPA Fees can be found here.
BUSINESS ADMINISTRATOR (Level 3)
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. Their roles may involve working independently or part of team, maintaining and improving administrative services.
Information on EPA Fees can be found here.
CUSTOMER SERVICE SPECIALIST (LEVEL 3)
The Customer Service Specialist is a professional for direct customer support. They act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. As an expert in their organisation’s products/services, they share knowledge with their wider team and colleagues. They gather and analyse data and customer information to influence change and improvements in service.
Information on EPA Fees can be found here.
Team Leader (Level 3)
Team leaders manage or supervise individuals, teams, elements of a project, or a combination of these. They offer direction, instructions, and guidance to achieve set goals, and are vital for the smooth running of an organisation’s functions.
Information on EPA Fees can be found here.
Buying and Merchandising Assistant (Level 4)
Buying and merchandising assistants help to ensure the right products are available in the right place at the right time. They provide support to their teams. Regardless of the product category or customer segment served, these support roles are critical to the success of any retailer.
Information on EPA Fees can be found here.
DATA ANALYST (Level 4)
A Data Analyst's role is to ascertain how data can be used in order to answer questions and solve problems. Data analysis is a process of requirement-gathering, inspecting, cleansing, transforming and modelling data with the goal of discovering useful information, informing conclusions and supporting decision-making.
Information on EPA Fees can be found here.
Retail Manager (Level 4)
Retail Managers are responsible for delivering sales targets and the customer experience, ensuring operations are aligned to achieving team and business objectives. They require excellent communication skills and the ability to work with a range of internal stakeholders and external customers.
Information on EPA Fees can be found here.
Operations Manager (Level 5)
Operations Managers lead and manage teams and projects in line with organisation's operational or departmental strategy. They perform leadership and management duties with teams and senior managers to ensure teams fulfil their roles and meet organisational goals.
Information on EPA Fees can be found here.
Assistant Buyer and Assistant Merchandiser (Level 6)
Assistant Buyers / Assistant Merchandisers understand the brand and customer in order to source, select, maintain and deliver the right products to meet demand and business objectives. Through use of effective business forecasting, risk and opportunity analysis, creativity and business insight, they anticipate and shape customer demand and market trends.
Information on EPA Fees can be found here.